Shipping

FREE STANDARD COURIER SHIPPING / NINJA COLLECT ON ORDERS ABOVE SGD$100

We currently offer free standard courier shipping / ninja collect to local customers on orders (in a single purchase) totaling over SGD$100*. However, please keep in mind that if your order contains mixed merchandise (in-stock and backorder); free shipping applies only if either the in-stock or backorder items add up to SGD$100*.

*Total order (excluding shipping charges) must amount above SGD$100 after discount


DELIVERY RATES & SERVICES

Most orders will be shipped from our warehouse within 1 - 3 working days upon payment confirmation. This is an estimate, and does not include weekends or public holidays. Once your order is shipped, you'll receive an order dispatch email.

The following are the delivery modes available with estimated delivery time:

Service

Cost

Tracking

Delivery Time*

Standard Courier Shipping

SGD$3.50 
(flat rate)

*w.e.f 16th Apr 2024

1 - 3 working days

Express Courier Shipping

SGD$4.00
(flat rate)

1 - 2 working days

Self Collection (Plaza Singapura #B1-31)

Free

X

3 - 5 working days

*Delivery time not inclusive of administrative process

(i) Standard Courier (via Ninja Van)

Available at a flat rate of only SGD$3.50, orders shipped via Standard Courier will take 1 - 3 working days to be delivered to you. A tracking number will be provided, and you may follow the journey of your package on ninjavan.co. Delivery will take place anytime between 9am to 10pm. Time slot delivery is not available. To track your package, click here.

(ii) Express Courier (via Ninja Van)

If you need an item urgently, you may wish to opt for Express Courier, which costs SGD$4.00. Once your order has been dispatched from our warehouse, you'll receive an email containing your tracking number. Packages shipped via this method will be delivered on the next working day*, and can be traced on ninjavan.co as well. To track your package, click here.

*Orders placed after 8am (GMT+8) will be dispatched on the next working day.

(ii) Self Collection (Plaza Singapura #B1-31)

Kindly drop by our retail store after you have received the notification email that the order is ready for collection. Orders not collected within 7 working days will be returned back to our warehouse and additional charges will be incurred for redelivery. Orders not collected within 6 months will be forfeited without prior notice and no refunds will be made.



If you are an international customer, please visit our International Help Page.

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